Scout opens on the Shopify App Store on December 15, 2026. Until then, early access is free: there is nothing to install or pay, and we set Scout up on your store with you. Billing below applies from launch.
support@scoutyourstore.com. Include your store's myshopify.com address. We reply within 1 business day.
From launch, install Scout from the Shopify App Store and approve a plan. Then open Interviews in the app, switch interviews on, and use "Try the call (test code)" to hear the interviewer yourself before any shopper does.
Early access is free. From launch, Scout is billed by Shopify on your Shopify invoice, in US dollars, every 30 days, at the price Shopify shows you before you approve it. To cancel, uninstall Scout from your Shopify admin; Shopify stops the charge. Partial periods aren't refunded. A few pilot stores that pay us directly by card are billed through Stripe and cancel from Usage & billing in the app.
To export or delete your store's or a shopper's data, email us. Uninstalling deletes everything we hold for your store 48 hours later. See the privacy policy.