Scout opens on the Shopify App Store on December 15, 2026. Until then, early access is free: there is nothing to install or pay, and we set Scout up on your store with you. Billing below applies from launch.
These terms are between you, the store owner, and Gestion Emile Chouha inc., a Canadian company, which makes Scout under the name Living Store ("Scout", "we"). By joining early access or installing Scout you agree to them.
Scout invites your shoppers to short voice interviews, through a banner on your store or by email through your own Klaviyo. An AI interviewer talks with them about what they did on your store and why. You get every recording and transcript, the reasons people give, and a discount code goes to each shopper who finishes an interview, for the value you set.
The interviewer is an AI. It can get things wrong, and its summaries are a starting point, not a verdict. You decide what to change in your store; we don't promise any sales result.
Your store's data and your shoppers' words stay yours. We use them only to provide Scout to you, as the privacy policy describes.
We aim to keep Scout running but don't promise uninterrupted service. To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the 12 months before the claim.
You can uninstall at any time. We may suspend a store that breaks these terms or doesn't pay, after notice where possible.
We'll email you before material changes take effect. These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Any dispute goes to the courts of Toronto, Ontario.
Gestion Emile Chouha inc. (Living Store), Canada. We have no postal address for correspondence; write to support@scoutyourstore.com.